The resident complained that the local government failed to respond promptly following a homelessness assessment, and she was also dissatisfied with how she was treated throughout the assessment. She stated that this caused her anxiety and continued distress.

She stated that LBC did not treat her with respect during the homelessness evaluation, and that there was no quick response following the assessment.

She further claimed that the council did not take any safeguarding action, and she had to follow up with LBC for updates.

“We may decide not to initiate or continue an investigation if we are satisfied with the actions that an organisation has taken or wants to take.

In response to her complaint, the council apologised for not providing her with a tailored housing plan in a timely manner.

“It made a symbolic £100 payment, transferred her case to a different council official, and provided additional training support to its personnel. These acts are appropriate.

The local authority’s solution is adequate, and further investigation would yield no more results. As a result, we will not examine this complaint,” stated the ombudsman’s findings.

“This is because the council has taken appropriate action already to prevent reoccurrence of that fault and offered the £100 payment as a remedy for injustice.”