Sussex Police is the best performing force in the country for 999 call handling.

Over the last 90 days, Sussex Police has been the best performing force in the UK for 999 call handling.

This rating is based on both the time it takes to answer emergency calls and the proportion of calls answered in 10 seconds or less, which is the national aim.

Despite increased demand throughout the summer months, performance has remained consistently strong. Over 95% of 999 calls were responded within the national goal time, while less than 5% of non-emergency 101 calls were abandoned.

Chief Superintendent Rachel Glenton, Head of Contact, Command, and Control, stated, “I am extremely pleased of our personnel who worked diligently to accomplish this achievement.

This success is due not only to the enhancements we made to our control room, but also to our dedicated call handlers. We work 24 hours a day, seven days a week to ensure that every call is answered.

“Our commitment to answering calls swiftly reflects our dedication to keeping people in Sussex safe.”

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